Privacy, Cookie & Confidentiality Policy
1. Who We Are
Peach Tree Speech and Language Therapy is an independent speech and language therapy service providing assessment, advice, and intervention for children and/or adults with communication and swallowing needs.
We are the data controller responsible for your personal data.
We are committed to:
• Protecting your privacy and personal information
• Maintaining strict clinical confidentiality
• Handling data lawfully, fairly, and transparently
• Complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
• Upholding professional standards in line with the Health and Care Professions Council (HCPC) and the Royal College of Speech and Language Therapists (RCSLT)
2. Our Commitment to You
We understand that the information you share with us is personal and often sensitive.
We are committed to:
• Treating your information with respect, care, and confidentiality
• Collecting only what is necessary for safe and effective care
• Keeping your data secure and accurate
• Being transparent about how your data is used
• Respecting your rights and choices
3. Information We Collect
a) Personal Information
• Name
• Email address
• Telephone number
• Information submitted via forms or enquiries
b) Clinical / Special Category Data
We may collect sensitive health information, including:
• Medical or developmental history
• Assessment findings
• Therapy notes and reports
• Information relating to communication or swallowing
c) Website Data
• IP address
• Browser and device information
• Website usage data
4. Legal Basis for Processing (UK GDPR)
We process your data under:
• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests
For health data:
• Explicit consent, and/or
• Provision of health care or treatment
5. How We Use Your Information
We use your data to:
• Respond to enquiries
• Deliver therapy services
• Maintain clinical records
• Communicate about care
• Improve our website and services
• Meet legal and professional requirements
We do not sell your data.
6. Clinical Confidentiality
We adhere to strict professional and ethical standards:
• All client information is confidential
• Records are securely stored and accessed only when necessary
• Information is shared with third parties (e.g., schools, GPs) only with your explicit consent, unless:
• There is a safeguarding concern
• Disclosure is required by law
7. Safeguarding
We have a duty of care to protect clients, particularly children and vulnerable individuals.
If we believe there is a risk of harm, we may share relevant information with appropriate services without consent, in line with safeguarding legislation and professional guidance.
8. Data Storage and Security
Our website is hosted by Wix.com Ltd. Data may be stored on secure servers protected by firewalls.
We use:
• Secure systems and password protection
• Restricted access to sensitive data
• Confidential handling procedures
9. Cookies Policy (GDPR Compliant)
What Are Cookies?
Cookies are small files stored on your device to help websites function and improve user experience.
Cookies We Use
• Strictly necessary cookies – essential for website operation
• Analytics cookies – to understand website use
• Functional cookies – remember preferences
• Marketing cookies (if used)
10. Cookie Consent (Wix)
On your first visit, you can:
• Accept all cookies
• Reject non-essential cookies
• Customise preferences
Non-essential cookies are only used with your consent.
You can change your preferences at any time.
11. Sharing Your Data
We may share data with:
• Wix (hosting provider)
• IT/service providers
• Other professionals (with consent)
• Legal authorities (if required)
12. Data Retention
We retain data only as long as necessary:
• Clinical records: in line with professional guidance
• Enquiries: only as needed
Data is securely deleted when no longer required.
13. Your Rights
You have the right to:
• Access your data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Request data transfer
You may complain to the Information Commissioner’s Office (ICO):
14. Complaints Procedure
We aim to provide a high-quality service. If you are unhappy with any aspect of our service or how your data is handled, please contact us in the first instance so we can resolve the issue.
Step 1: Contact Us
Please email or call us with details of your concern.
Step 2: Formal Complaint
If the issue is not resolved, you may make a formal complaint in writing. We will acknowledge and respond within a reasonable timeframe.
Step 3: External Bodies
If you remain dissatisfied, you may contact:
• The Health and Care Professions Council (HCPC)
• The Royal College of Speech and Language Therapists (RCSLT)
• The Information Commissioner’s Office (ICO) (for data protection concerns)
15. Third-Party Links
We are not responsible for the privacy practices of external websites linked on our site.
16. Contact Details
Peach Tree Speech and Language Therapy
Email: peachtreeslt@gmail.com
Phone: +44 (0)7875 683104
17. Updates to This Policy
We may update this policy periodically. Changes will be posted with a revised effective date.
END OF POLICY